Working at Wallace Mews
230 Mowbray Road, South Shields, NE33 3BE
Operated by Pathways Care Group Limited
15 bedsResidential homes
Workplace Score
6.8/10
AI analysis of latest data
Our AI workplace review
PlainSight AI Review
Last updated: 9 February 2026
Score: 6.8/10
Key Finding
"Approachable managers and a family-like culture, but incomplete training and adequate staffing hold it back."
Safety & Risk
6/10
✓
There had been a number of minor medicine errors at the home in the months prior to the inspection. The registered manager explained how these issues had been dealt with and action taken to address any concerns.
Staff Culture
8/10
✓
One staff member told us, 'It's like having a second family. It is so homely. It's a nice, relaxed atmosphere. Like a home from home.'
Staffing Levels
6/10
✓
People were well cared for and staff told us there were enough staff to support people's day to day care and activities.
Training & Dev
6/10
✓
Staff told us they had access to a range of training and development opportunities. The homes training record showed that most statutory training was well completed, although some areas were below 80% completion.
Management
8/10
✓
Staff told us managers were open to ideas and were approachable if they had any issues, concerns, or suggestions. One staff member told us, 'It's all about the service user and making their lives as good as they can be. Working here is like a breath of fresh air compared to other places.'
Programmes
6/10
✓
Per 2018 comprehensive inspection: There was an in-house activities chart and outdoor activity chart displayed on the notice board; people attended valentine disco, fine dining event, community sessions.
Points to consider
Staff numbers are enough to get by but no details on low staff turnover or using few agency workers.
People were well cared for and staff told us there were enough staff to support people's day to day care and activities.
Some staff training is below 80% complete so not everyone is fully trained up.
The homes training record showed that most statutory training was well completed, although some areas were below 80% completion.
Activities include events and community outings but no full-time coordinator or special creative programmes to mix up the daily routine.
Per 2018 comprehensive inspection: There was an in-house activities chart and outdoor activity chart displayed on the notice board.
AI Generated
CQC Inspection Overview
CQC Inspection
Last inspected: February 2024
Good
Safe
✓
Good
Effective
✓
Good
Caring
✓
Good
Responsive
✓
Good
Management Quality
Well-led: Good
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- Care Quality Commission (CQC) Inspection Data
- PlainSight staff reviews