Working at Wallace Lodge
401 Bamburgh Avenue, South Shields, NE33 3HY
Operated by Pathways Care Group Limited
3 bedsResidential homes
Workplace Score
6.8/10
AI analysis of latest data
Our AI workplace review
PlainSight AI Review
Last updated: 9 February 2026
Score: 6.8/10
Key Finding
"Staff feel supported by an approachable manager with strong safety practices and a warm caring culture, but staffing retention is unclear and activities lack coordination."
Safety & Risk
8/10
✓
Safeguarding concerns... appropriately escalated... Accidents and incidents were investigated, all outcomes recorded and lessons learned shared... Medicines were managed safely.
Staff Culture
7/10
✓
We saw kind, warm and caring attitudes between people... and staff. Staff spend quality time with them. Staff take him out to football in their own time.
Staffing Levels
6/10
✓
Staffing levels matched the dependency needs for people living at the service.
Training & Dev
7/10
✓
Staff continued to receive regular supervisions and annual appraisals... training in managing behaviours that can be challenging, end of life care, physical disabilities and complex care.
Management
7/10
✓
Staff told us they were supported by the registered manager. The manager is always approachable.
Programmes
6/10
✓
We observed people carrying out activities with staff and attending sessions in the local community... One person and their support worker told us about activities... going for lunch and to the local football matches.
Points to consider
Staff numbers match resident needs but no info on low staff turnover or using agency workers.
Staffing levels matched the dependency needs for people living at the service.
Some outings to football and community plus pet rabbits but no activities coordinator or special programmes.
People carrying out activities with staff and attending sessions in the local community... People living at Wallace Lodge had purchased a rabbit... going for lunch and to the local football matches.
AI Generated
CQC Inspection Overview
CQC Inspection
Last inspected: January 2019
Good
Safe
✓
Good
Effective
✓
Good
Caring
✓
Good
Responsive
✓
Good
Management Quality
Well-led: Good
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- Care Quality Commission (CQC) Inspection Data
- PlainSight staff reviews