Working at Wallace House

The positive staff culture helped to achieve good outcomes for people. One staff member said, "I like that Akari has values and rewards staff for following these values. A happy team who wants to come to work shows through in the residents and colleagues' attitudes."

There was enough competent staff to meet service user needs. 'Due to our ongoing reviews we have been able to reduce the amount of agency staff we use, we also ensure the agency staff we use is the same each week.'

The provider's training matrix showed a high level of compliance with training for all staff in topics such as fire safety, dementia and equality and diversity. 'The provider supports staff development and since I have been at Wallace House I have seen and been involved in progressing other staff's careers.'

Staff felt supported by the registered manager. Spot checks and supervisions were carried out. One staff member said, "I have a very supportive manager who is approachable and encourages staff to fulfil their potential."