Last updated: 10 February 2026
"Improved staffing and strong team morale support engaging activities, but safety gaps in medicines records and monitoring need attention."
Discrepancies remained between the medicine sections in care plans and the actual medicine administration records... further improvements were needed when monitoring people’s weight and catheter care.
Staff described improvements in teamwork and morale. One staff member said, 'Staff morale is so good now, we work well as a team.' Another said, 'The culture is so much better... Staff are much happier in their roles.'
The provider ensured there were enough qualified, skilled, and experienced staff on duty... Staff told us staffing levels had improved since the last inspection. One staff member said, 'There are enough staff on duty... Now we have more time to carry out activities with people.'
Staff were recruited safely and received training and supervision to support their roles... The provider encouraged career development by offering opportunities for progression.
Relatives told us they had seen improvements and felt the service was well led. They described the manager as visible and approachable, and said they felt able to raise concerns easily.
We observed people taking part in activities such as arts and crafts, puzzles, and an exercise class... Records confirmed people were regularly encouraged to take part in a range of activities and events, supporting engagement.
Safety has gaps like medicine records not matching care plans and missing checks on weights or mouth care.
discrepancies remained between the medicine sections in care plans and the actual medicine administration records... further improvements were needed when monitoring people’s weight and catheter care.
Managers do not fully oversee care plans and monitoring, so the home still breaks rules on safe care and running the place.
the provider remained in breach of... safe care and treatment and governance.
Staff get basic training and supervisions, but no specialist courses or funded qualifications mentioned.
Staff were recruited safely and received training and supervision to support their roles.
AI Generated
Last inspected: June 2025
Management Quality
Well-led: Requires improvement
Direct feedback from current and former employees

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