Last updated: 9 February 2026
"Strong leadership and good training support a positive team culture, but fire safety gaps and mixed staffing views hold it back."
'Enforcement notices had been issued due to non-compliance with the Fire Safety Order'... 'Staff knowledge had been limited when asked about fire safety'... 'A fire risk assessment was in place, although it did not detail the concerns identified.'
Per 2019 comprehensive inspection: 'Staff spoke fondly of people... "I love working here. People are treated like family"... "It's homely here. This is my family"... Staff told us they worked well together as a team.'
Per 2019 comprehensive inspection: 'there were sufficient numbers of staff on duty to meet people's needs... All the staff spoken with felt there were sufficient numbers... mixed views from people living at the home as to whether there were sufficient numbers.'
Per 2019 comprehensive inspection: 'A large proportion of care staff had a national vocational qualification... staff continued to complete training based on people's needs... Supervision was completed quarterly and all the staff had completed an annual appraisal.'
Per 2019 comprehensive inspection: 'The home was well-led. There was strong leadership... Staff were complimentary about the management... "The registered manager has worked hard, they are supportive."'
Per 2019 comprehensive inspection: 'activities coordinator... organised taster sessions... community activities... entertainers... therapy dog... monthly trips... chair aerobics, quizzes, arts/crafts and bingo.'
Staffing is adequate but nothing special, some residents felt short-staffed even though call bells got quick answers.
We received mixed views from people living at the home as to whether there were sufficient numbers of staff deployed. However, when we explored the negative comments further the person acknowledged that their call bell was answered promptly.
Staff had gaps in fire safety knowledge and risk assessments missed some key concerns.
Staff knowledge had been limited when asked about fire safety. Further practical training was now planned to take place. A fire risk assessment was in place, although it did not detail the concerns identified by the fire service.
AI Generated
Last inspected: August 2021
Management Quality
Well-led: Good
Direct feedback from current and former employees

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