Working at Walford Lodge
7 Mill Street, Shrewsbury, SY4 5ED
Operated by Condover College Limited
6 bedsResidential homes
Workplace Score
6.4/10
AI analysis of latest data
Our AI workplace review
PlainSight AI Review
Last updated: 10 February 2026
Score: 6.4/10
Key Finding
"Staff feel well supported with specialist training and a positive culture, but vacancies lead to short-notice rotas covered by relief staff."
Safety & Risk
7/10
✓
People were safeguarded from harm by staff who had received the relevant training. Risks to people's safety were assessed and clear guidance was in place to explain to staff how to mitigate any known risk
Staff Culture
7/10
✓
People were supported by a staff team who worked well together and felt supported. Staff were open and honest when something went wrong
Staffing Levels
5/10
!
People were supported by sufficient numbers of staff although we found the rota was frequently completed at short notice due to a number of vacancies in the service. Currently unfulfilled shifts were covered by relief staff
Training & Dev
7/10
✓
We checked the training matrix for the service and observed that several of the staff had received specialist training to be able to support people's complex needs. For example, postural management and gastric feeding
Management
7/10
✓
The registered manager had introduced a system that enabled staff to share positive feedback about one another and celebrate success. Staff told us that they were well supported
Programmes
5/10
!
People were supported to attend college placements and activities outside of the local area. People had access to activities they were known to enjoy
Points to consider
There are vacancies so shifts are often covered by relief staff from other homes at short notice.
rota was frequently completed at short notice due to a number of vacancies in the service. Currently unfulfilled shifts were covered by relief staff or staff coming from other services managed by the provider
No activities coordinator or specialist programmes mentioned, so the role is mostly routine personal care plus supporting college and basic outings.
People were supported to attend college placements and activities outside of the local area
AI Generated
CQC Inspection Overview
CQC Inspection
Last inspected: October 2019
Good
Safe
✓
Good
Effective
✓
Good
Caring
✓
Good
Responsive
✓
Good
Management Quality
Well-led: Good
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- Care Quality Commission (CQC) Inspection Data
- PlainSight staff reviews