Last updated: 9 February 2026
"Staff feel supported with clear safeguarding and good training, but audits lack thoroughness and supervisions are inconsistent."
There was a clear safeguarding process in place to ensure people were safe. Staff told us there was an open and honest culture to reporting accidents and incidents.
Staff consistently told us they felt supported in their role and could access advice and guidance from the managers.
People's needs were met through appropriate levels of staffing and effective deployment of staff where people required additional support.
Staff had access to a range of training suitable to their role. Staff were positive about the training they received.
The systems in place to monitor and review the delivery of care were not always effective and required improvement.
People had access to a range of activities... provided by an external activity co-ordinator, music, holistic therapies such as massage and art and craft sessions.
Managers do checks and audits but they are not always thorough, so some systems like medicine oversight are weak.
Systems and processes to monitor service delivery were not always effective. The registered manager and delegated staff completed a range of audits; however, these were not always robust.
Not all staff get their regular one-on-one meetings with managers on schedule.
We reviewed supervision records which demonstrated not all staff received their supervision in line with the provider's policy.
AI Generated
Last inspected: March 2020
Management Quality
Well-led: Requires improvement
Direct feedback from current and former employees

Scan the QR code or tap the button to chat with us on WhatsApp. Your identity stays completely anonymous.
Chat on WhatsApp