Last updated: 10 February 2026
"Stable staffing without agency use, thorough training and strong safety practices, but no permanent manager in place."
Learning lessons to improve care was integral to the service. This resulted in a significant reduction in restrictive practices for all six people living at Wakefield Road. Staff managed incidents and accidents affecting people's safety well... shared lessons learned.
Staff members told us they found the management team supportive and approachable. One staff member told us, 'They are very supportive, and they deal with issues pretty quick when we raise them' and 'Yes, they listen to us, we can always go to them to discuss issues.'
The service used no agency staff as people required staff that new them well. Staff told us there were safe levels of staffing.
The service is a Qualsafe Awards Approved Training Centre. They run monthly training for selected staff member to complete an Emergency First Aid at Work qualification... Staff received... specific training on learning disabilities, autism, communication tools, positive behaviour support and human rights.
At the time of our inspection there was no registered manager in post. The registered manager had been promoted to operations manager and the new manger had submitted their application to become the registered manager.
Staff were creative at finding ways to limit restrictions and increase people's freedom. For example, staff set up their own mock café in the community... The service worked creatively to ensure people could have access to meaningful activities... Mock shops and nightclubs were set up.
No permanent manager in place
At the time of our inspection there was no registered manager in post. The registered manager had been promoted to operations manager and the new manger had submitted their application to become the registered manager.
AI Generated
Last inspected: July 2022
Management Quality
Well-led: Good
Direct feedback from current and former employees

Scan the QR code or tap the button to chat with us on WhatsApp. Your identity stays completely anonymous.
Chat on WhatsApp