Last updated: 10 February 2026
"A positive family culture where staff feel valued and supported by approachable management, but no activities programme and mixed staffing views hold it back."
Medicines were managed safely. Risk assessments were completed and followed to identify and reduce potential hazards. Falls, accidents and incidents were analysed.
The service had a positive culture that was person-centred, open and inclusive. Staff said they felt valued and supported. One staff member said, 'There is a good family atmosphere. We all support each other.'
There were enough staff deployed to meet people's needs. However, there were mixed views on staffing with some relatives feeling there could be more staff.
Staff received training and had the skills to carry out their roles effectively. Staff told us that training was good and ongoing sessions were held online and on certain afternoons.
The registered manager was approachable and accessible. Staff told us the registered manager listened to them and they were confident raising any concerns or suggestions.
No activities, engagement programmes, creative approaches, or activities coordinator mentioned at all; report describes only routine personal care, mealtimes, and risk management.
No activities programme or coordinator, so the role is mostly routine personal care like helping with washing, meals, and meds.
No mention of activities, engagement programmes, or creative approaches in the report.
Staffing is adequate but nothing special, with mixed feedback from relatives saying there could be more staff at times.
There were mixed views on staffing with some relatives feeling there could be more staff. One person told us, 'They are short staffed but [person] isn't neglected in anyway.'
Only standard training and supervisions, no specialist courses or funded qualifications mentioned.
Staff told us that training was good and ongoing sessions were held online and on certain afternoons. Staff received regular supervisions and support.
AI Generated
Last inspected: February 2023
Management Quality
Well-led: Good
Direct feedback from current and former employees

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