Working at Wagstaff Way
3 Wagstaff Way, Solihull, B37 7GW
Operated by Autism.West Midlands
4 bedsResidential homes
Workplace Score
6.8/10
AI analysis of latest data
Our AI workplace review
PlainSight AI Review
Last updated: 10 February 2026
Score: 6.8/10
Key Finding
"Staff feel valued and supported by management with good training and teamwork, but agency staff reliance and no dedicated activities coordinator are drawbacks."
Safety & Risk
8/10
✓
We were assured the service were following safe infection prevention and control procedures to keep people safe. We were assured that the provider was using PPE effectively and safely.
Staff Culture
7/10
✓
Per 2020 comprehensive inspection: We saw good team work, staff told us there was effective communication between management, staff team and each shift. Staff spoke highly of the management team and felt listened to and included in decisions.
Staffing Levels
6/10
✓
Per 2020 comprehensive inspection: Staff confirmed there were enough, competent staff to look after people and to keep them safe. The registered manager told us, 'We use the same agency staff so they are familiar with people and their needs.'
Training & Dev
7/10
✓
Per 2020 comprehensive inspection: Staff had received induction training... some specialist training had been delivered... autism awareness and fluid and nutrition training. Staff told us they received regular supervision from a manager.
Management
7/10
✓
Per 2020 comprehensive inspection: Staff spoke highly of the management team and felt listened to and included in decisions. For example, one staff member told us when they had made suggestions they had been followed through.
Programmes
6/10
✓
Per 2020 comprehensive inspection: A relative told us, 'They [person's name] do a range of activities. They go to college and evening clubs.' Records confirmed this. During the day two people were supported to go to college.
Points to consider
Staffing is adequate with a core team of long-serving staff but they use agency workers for sickness and leave cover.
Per 2020 comprehensive inspection: The registered manager told us of the contingency plans they had in place to cover staff sickness and leave. These included staff working overtime and the use of agency staff. The registered manager told us, 'We use the same agency staff so they are familiar with people and their needs.'
Activities include college, outings and clubs but there is no dedicated coordinator or specialist programmes to make the role more varied.
Per 2020 comprehensive inspection: A relative told us, 'They [person's name] do a range of activities. They go to college and evening clubs.' Records confirmed this.
AI Generated
CQC Inspection Overview
CQC Inspection
Last inspected: February 2020
Good
Safe
✓
Good
Effective
✓
Good
Caring
✓
Good
Responsive
✓
Good
Management Quality
Well-led: Good
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- Care Quality Commission (CQC) Inspection Data
- PlainSight staff reviews