Last updated: 9 February 2026
"Staff feel supported with good teamwork and strong safety, but some agency staffing and basic training hold it back."
People were protected from the risk of abuse and avoidable harm. Safeguarding processes were followed to keep people safe.
Staff told us they felt supported in their roles and worked well as a team. Staff felt able to approach the registered manager with any concerns.
Staff told us, and rotas confirmed staffing levels were adequate and absences covered with regular permanent or the same care agency staff.
Staff completed the training the provider considered mandatory such as safeguarding people from abuse, infection control, health and safety, Mental Capacity Act and manual handling.
Staff told us they felt supported in their roles and worked well as a team. Staff felt able to approach the registered manager with any concerns and to share their ideas about how to improve the service.
People were supported to undertake voluntary work in the community and attend college as they chose.
Staffing is adequate but uses some agency staff to cover absences.
absences covered with regular permanent or the same care agency staff.
Only standard mandatory training with no specialist courses or funded qualifications.
Staff completed the training the provider considered mandatory such as safeguarding people from abuse, infection control, health and safety, Mental Capacity Act and manual handling.
No dedicated activities coordinator or specialist programmes, so mostly routine support with some community outings.
People were supported to undertake voluntary work in the community and attend college as they chose.
AI Generated
Last inspected: June 2022
Management Quality
Well-led: Good
Direct feedback from current and former employees

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