Last updated: 9 February 2026
"Stable long-serving staff and a supportive family atmosphere, but basic activities and only standard training hold it back."
2022: 'We were assured' on preventing infections, PPE use, testing, outbreak management, risk assessments; per 2017: medicines audits, safeguarding procedures followed, incidents analysed with action plans.
Per 2017: staff said '[Registered manager] is more and more supportive... I am very happy'; 'family atmosphere... culture of openness and transparency'; staff felt supported.
Per 2017: 'staff lived at the service and were always available... all staff had been working at the service for many years'; 2022: measures in place to mitigate COVID-19 related staff pressures.
Per 2017: 'staff had received training... identified as mandatory... delivered regularly and refreshed annually'; 2022: everyone had completed infection control training including COVID-19.
Per 2017 comprehensive inspection: 'The staff told us they felt supported by the registered manager and there was a family atmosphere and a culture of openness and transparency within the service.'
Per 2017: 'A range of activities were arranged... Someone comes once or twice a week to do activities... crosswords, puzzles... sisters sitting with them... exercises, beach ball, singing, garden, outings.'
Activities are basic like puzzles, singing, religious services and chats, with no full-time coordinator or special programmes to make days more varied.
Someone comes once or twice a week to do activities. They do crosswords, puzzles and watch old Polish films. One of the sisters is always sitting with them (per 2017).
Only standard mandatory training like safeguarding and medicines, no specialist courses or funded qualifications for career growth.
Staff had received training that the registered manager had identified as mandatory... refreshed annually... medicines training... safeguarding adults (per 2017).
AI Generated
Last inspected: November 2017
Management Quality
Well-led: Good
Direct feedback from current and former employees

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