Last updated: 10 February 2026
"Staff feel well supported by managers and receive good training, but staffing deployment and activities are inconsistent."
Quality assurance audits undertaken by the provider, were not effective in identifying the shortfalls found during the inspection.
Per 2018 comprehensive inspection: Staff told us they felt supported by the registered and deputy managers.
Per 2018 comprehensive inspection: There were enough staff to meet people's needs. However, staff were not always deployed effectively.
Per 2018 comprehensive inspection: Staff attended training where they completed mandatory training and received on-going training.
Per 2018 comprehensive inspection: Staff felt well supported by the registered manager and deputy managers.
Per 2018 comprehensive inspection: People were able to participate in activities, though these were not always provided consistently.
Staffing is adequate for basic care but staff are sometimes busy and rushing, with gaps in supervision.
staff were very busy and were rushing around. There were short periods of time when staff were supervising lounges from corridors
Activities happen but not every day when the coordinator is off, so the job can feel routine.
If the activities person if on a day off, there are not activities as we don't really have time. People do get bored.
Infection control has gaps like a poor laundry and areas that let in fluids, risking cross contamination.
The provider was in the process of building a new laundry facility as the current laundry was not fit for purpose. There were other minor areas that required decoration and sealing to prevent the ingress of fluids and the potential for cross contamination.
AI Generated
Last inspected: December 2018
Management Quality
Well-led: Good
Direct feedback from current and former employees

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