Working at Viola House
57-59 Castleton Avenue, Wembley, HA9 7QE
Operated by Sunrise Care Limited
12 bedsResidential homes
Workplace Score
6.4/10
AI analysis of latest data
Our AI workplace review
PlainSight AI Review
Last updated: 9 February 2026
Score: 6.4/10
Key Finding
"Supportive management, good training and a positive culture, but no activities programme or engagement makes it mostly routine care."
Safety & Risk
7/10
✓
Staff understood how to protect people from abuse... medicines received safely with no gaps in records... risks assessed and managed... responding to a safeguarding concern with other agencies.
Staff Culture
7/10
✓
Staff described the management in complimentary terms. They told us the manager was supportive... 'I feel supported. The managers are very approachable...' Staff felt able to raise concerns without fear.
Staffing Levels
6/10
✓
There were sufficient staff available to provide care. The registered manager told us staffing levels were adequate and if needed, extra staff would be on duty.
Training & Dev
7/10
✓
Staff had completed training in a range of areas including medicines management, safeguarding... additional training was provided, tailored to people's specific needs... Staff received regular supervision.
Management
7/10
✓
The new registered manager has a positive impact and was described in complimentary terms by staff and families.
Programmes
2/10
✕
No activities, engagement programmes, coordinator, or creative approaches described; only vague reference to one-to-one support for activities or outings amid routine care delivery.
Points to consider
No activities programme or coordinator, so the role is mostly routine personal care.
No mention of structured activities, coordinator, pet therapy, or creative engagement beyond general one-to-one for outings.
Staffing is adequate but nothing special, with extra staff added when needed instead of stable high levels.
The registered manager told us staffing levels were adequate and if needed, extra staff would be on duty to provide one-to-one support.
AI Generated
CQC Inspection Overview
CQC Inspection
Last inspected: June 2023
Good
Safe
✓
Good
Effective
✓
Good
Caring
✓
Good
Responsive
✓
Good
Management Quality
Well-led: Good
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- Care Quality Commission (CQC) Inspection Data
- PlainSight staff reviews