Last updated: 10 February 2026
"A positive open culture, good training and sufficient staffing, but management oversight gaps like missing quality checks hold it back."
Systems were in place to report safeguarding concerns to keep people safe from harm. We noted one safeguarding had not been shared with CQC.
There was a positive open and transparent culture throughout the service.
There were sufficient staff to meet people's needs at the time of the inspection. The registered manager told us they were recruiting and used bank staff if they needed extra support.
The training matrix identified the frequency training was required, date training was completed and the next due date for a refresher training.
Quality monitoring was in place but did not identify the concerns we found.
People participated in a variety of activities. For example, shopping or learning life skills like cooking and preparing meals.
Management has gaps in oversight like missing some quality checks and not always recording staff supervisions.
Quality monitoring was in place but did not identify the concerns we found. Supervision was not up to date. Handover meetings and informal discussions were not always recorded.
Staffing is adequate but they use bank staff sometimes and are still recruiting new people.
The registered manager told us they were recruiting and used bank staff if they needed extra support.
Activities are basic like shopping trips and cooking classes with no dedicated coordinator or special programmes.
People participated in a variety of activities. For example, shopping or learning life skills like cooking and preparing meals.
AI Generated
Last inspected: October 2019
Management Quality
Well-led: Requires improvement
Direct feedback from current and former employees

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