Working at Vine House Older Persons Residence

We did find 2 medicines lacked appropriate PRN protocols. This was discussed and clearer protocols were in place by the following day. No person came to harm as staff were very clear about the steps they needed to take.

We found gaps in the recruitment processes, for example, a staff member only had one reference on record, and another was started without a full DBS or a risk assessment to mitigate any risk. This was discussed with the provider and both issues were resolved the following day.

Staff had access to a range of training, both online and face to face. However, there were gaps in attendance on some courses for some staff, these were being addressed.

Planned activities included exercise sessions, games, crafts, quizzes and visiting musical entertainers. Celebratory events were put on for residents on special occasions in their lives and to gather friends and neighbours to events like a summer garden party.