Working at Vincent House
9 Saint Vincent Terrace, Stockton On Tees, TS10 1QL
Operated by Milewood Healthcare Ltd
6 bedsResidential homes
Workplace Score
6.8/10
AI analysis of latest data
Our AI workplace review
PlainSight AI Review
Last updated: 9 February 2026
Score: 6.8/10
Key Finding
"Staff feel supported by approachable managers with good training and strong safety, but rotas sometimes miss funded one-to-one support and activities lack a dedicated coordinator."
Safety & Risk
8/10
✓
2022 IPC inspection: Assured on effective PPE use, infection prevention, outbreak management, sufficient supplies with weekly checks, clean environment. Per 2019: Safe medicines management, risk assessments, incident analysis.
Staff Culture
7/10
✓
Per 2019 inspection: 'Staff told us they enjoyed working at the service and felt supported by the registered manager'; comments included '[RM and deputy] are very supportive' and 'everyone is so supportive'.
Staffing Levels
6/10
✓
Per 2019 inspection: 'There were enough staff employed and on duty to meet people's needs... Staffing levels were flexible around the needs of people'; minor issue noted with some funded 1:1 not on rota. Per 2022: measures to mitigate COVID staff pressures.
Training & Dev
7/10
✓
Per 2019 inspection: 'A training plan was in place... staff were up to date with their training... supported to further their own development'; regular supervision and annual appraisals, examples of specialist training like schizophrenia.
Management
7/10
✓
Per 2019 inspection: Staff spoke very positively about the registered manager, saying '[Registered manager] is really approachable' and 'a good company to work for'; regular staff meetings and quality checks in place.
Programmes
6/10
✓
Per 2019 inspection: People had access to a range of activities and spoke positively, including darts, bingo, arcade, community outings for coffee, football events with trophies, Christmas parties and birthday celebrations.
Points to consider
Staff numbers are sufficient and flexible but funded one-to-one support was not always listed clearly on the rota.
Per 2019: 'we did note that some people were funded for one to one time with staff but the staff member providing this support was not identified on the duty rota.'
Activities include games, outings and social events but no dedicated coordinator or specialist therapeutic programmes.
Per 2019: 'People spoke positively about the activities and outings they took part in... darts... bingo and the arcade... go out and have coffee and a cake... regular social events... football event... Christmas party... birthday party.'
AI Generated
CQC Inspection Overview
CQC Inspection
Last inspected: March 2019
Good
Safe
✓
Good
Effective
✓
Good
Caring
✓
Good
Responsive
✓
Good
Management Quality
Well-led: Good
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Chat on WhatsAppSources
- Care Quality Commission (CQC) Inspection Data
- PlainSight staff reviews