Working at Villa Maria Private Nursing Home
62-68 Croham Road, South Croydon, CR2 7BB
Operated by Villa Maria Care Limited
26 bedsNursing homes
Workplace Score
5.7/10
AI analysis of latest data
Our AI workplace review
PlainSight AI Review
Last updated: 9 February 2026
Score: 5.7/10
Key Finding
"Strong safety through incident reviews, positive resident feedback, and engaging activities, but basic training and unclear staff stability hold it back."
Safety & Risk
7/10
✓
The registered manager, team leader and clinical lead reviewed incidents at 'lesson learned meetings'... lessons learned were shared with staff. Per 2019: incidents analysed monthly.
Staff Culture
6/10
✓
People were positive in their comments about the staff... 'The staff are wonderful, they can't do too much for me.' 'I need a lot of help and I always get it.'
Staffing Levels
5/10
!
Per 2019 comprehensive inspection: 'There were enough staff to meet people's needs safely. The registered manager regularly reviewed staffing levels'.
Training & Dev
5/10
!
'The registered manager ensure[d] that staff received refresher training to ensure their skills and knowledge was up to date. The registered manager ensured that new staff received an induction'.
Management
6/10
✓
Management arrangements had changed since our last supervision with a new registered manager in post supported by an operational manager. The registered manager and staff were clear about their roles and responsibilities.
Programmes
6/10
✓
The services' activities coordinator visited people... Staff supported people to engage in activities in the community. For example... go shopping and to local cafes. Bingo... colouring and word searches.
Points to consider
Staff numbers are enough to cover shifts safely but no details on low agency use or stable long-term team.
Per 2019 comprehensive inspection: 'There were enough staff to meet people's needs safely.'
Only basic refresher training and induction for new starters, nothing on specialist courses or qualifications.
'staff received refresher training... new staff received an induction'
AI Generated
CQC Inspection Overview
CQC Inspection
Last inspected: March 2023
Good
Safe
✓
Good
Effective
✓
Good
Caring
✓
Good
Responsive
✓
Good
Management Quality
Well-led: Good
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Chat on WhatsAppSources
- Care Quality Commission (CQC) Inspection Data
- PlainSight staff reviews