Working at Viera Gray House
27 Ferry Road, London, SW13 9PP
Operated by Greensleeves Homes Trust
41 bedsResidential homes
Workplace Score
5.7/10
AI analysis of latest data
Our AI workplace review
PlainSight AI Review
Last updated: 9 February 2026
Score: 5.7/10
Key Finding
"Supportive managers and a positive staff culture, but no activities programme and lapses in following safety plans hold it back."
Safety & Risk
5/10
!
Staff did not always meet people’s care needs because they sometimes failed to follow their risk management plans and guidance, for example failure to ensure a crash mat was in place.
Staff Culture
7/10
✓
Staff felt supported to give feedback and were treated equally, free from bullying or harassment. Managers and staff had a shared vision and culture based on listening, learning and trust.
Staffing Levels
5/10
!
There were enough staff with the right levels of knowledge, skills, and experience to safely meet people’s needs. Staffing levels matched the staff duty rota on the day of our site visit.
Training & Dev
6/10
✓
Managers ensured staff received all the relevant and update training and support they needed to perform their roles and responsibilities. Staff received a mixture of e-learning and in-person practical and theoretical training, which was routinely refreshed.
Management
7/10
✓
The service had a new registered manager supported by an experienced deputy manager. These managers were visible, knowledgeable and supportive of staff.
Programmes
2/10
✕
No activities, engagement programmes, creative approaches, or distinctive enrichment beyond routine personal care mentioned in the report.
Points to consider
Staff sometimes forget to follow safety plans like putting a crash mat under a person's bed at night.
staff did not always follow their risk management plans and guidance... failure to ensure a crash mat was in place for one person who was required to have one while they were in bed.
Staff have not had their yearly performance reviews for over 12 months, against best practice.
staff had not had their overall work performance appraised for over 12 months contrary to recognised best care practice and the providers own staff appraisal procedures.
No activities programme mentioned, so the role is mostly routine personal care like helping with washing and meals.
No activities, engagement, or creative approaches mentioned at all.
AI Generated
CQC Inspection Overview
CQC Inspection
Last inspected: May 2025
Good
Safe
✓
Good
Effective
✓
Good
Caring
✓
Good
Responsive
✓
Good
Management Quality
Well-led: Good
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Chat on WhatsAppSources
- Care Quality Commission (CQC) Inspection Data
- PlainSight staff reviews