Last updated: 10 February 2026
"Excellent training and a positive open culture, but recruitment challenges mean they rely on agency staff."
Risks well managed and incidents analysed; minor meds errors found and 'instigated an investigation immediately... no evidence anyone had been harmed'
Morale was positive; staff said 'The culture here is open and very transparent. We can always go to the managers. We are respected for how we feel'
We saw there was enough staff on shift to meet needs but 'recruitment of staff had been a challenge... led to using agency workers to ensure safe levels'
Provider invested in PBS training champions; 'All staff had received specialist training in PBS, dementia and person centred care' with mentorship and reflective practice
The registered manager was a visible presence who worked with people and staff on a regular basis; staff said 'I have never met anyone as passionate as the manager. She believes in it so much it filters through to the team'
Varied activities by wellbeing team: 'quizzes, baking, music therapy and exercise class'; community outings like football and ice cream
Recruitment has been tough so they use some agency staff to keep enough people on shift.
The registered manager told us recruitment of staff had been a challenge for them and this had led to using agency workers to ensure the safe levels of staff were on shift.
Activities are regular and varied with a dedicated team but no named specialist programmes or advanced innovations.
A varied range of activities were available for people to access. Activities were supported by the wellbeing and lifestyle team... quizzes, baking, music therapy and exercise class.
A few small medication errors and incomplete risk monitoring records were found during inspection though quickly addressed.
We found a small amount of errors of which some had already been picked up... Risk assessments... on two occasions these had not been completed robustly.
AI Generated
Last inspected: January 2018
Management Quality
Well-led: Good
Direct feedback from current and former employees

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