Last updated: 10 February 2026
"Good training and positive staff culture, but rushed staffing and no activities coordinator create pressures."
People were safeguarded from the risk of abuse. Staff had received safeguarding training and knew actions to take to report abuse. Incidents and accidents were reviewed, analysed and actions taken.
Staff told us they felt involved and listened to. Regular staff meetings took place to discuss the care people received and issues relating to the service.
There were enough staff available to support people. Staff told us, 'We are enough most of the time, but we can be rushed sometimes if a staff cancels their shift.'
Records showed staff had completed training relevant to their roles. Staff also received training specific to the needs of people they supported. For example, wound management, hydration and nutrition, dementia and changing behaviour.
There was visible leadership and management presence at the service. The registered manager was supported by the deputy manager and a team of team leaders.
At the time of our inspection, the position of activity coordinator was vacant. However, we found that care staff organised and engaged people in various activities in small groups and on one-to-one basis. Activities included games, exercise classes, puzzles and music sessions.
Staffing levels are adequate but staff say they can feel rushed if someone calls in sick, and bank staff cover those shifts.
Staff told us, 'We are enough most of the time, but we can be rushed sometimes if a staff cancels their shift.' The service had bank staff who covered planned and unplanned absences.
No activities coordinator right now, so care staff run basic games, music and exercises alongside routine care duties.
At the time of our inspection, the position of activity coordinator was vacant. However, we found that care staff organised and engaged people in various activities in small groups and on one-to-one basis.
AI Generated
Last inspected: December 2019
Management Quality
Well-led: Good
Direct feedback from current and former employees

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