Last updated: 10 February 2026
"Staff feel valued in a supportive family atmosphere under brilliant leadership, but small team sizes provide just adequate staffing and activities lack a dedicated coordinator."
We were assured that the provider was preventing visitors from catching and spreading infections, using PPE effectively and safely, accessing testing, managing outbreaks (2022).
'Manager very experienced and always there to listen, support and advise. Both staff and people are treated like family' (per 2018 staff survey).
The provider told us they had measures in place to mitigate the risks associated with COVID-19 related staff pressures... small staff team who had worked closely together (2022).
The provider had invested in a new training programme... numerous training courses, such as understanding epilepsy, autism... training matrix was in place (per 2018).
The manager operated an open-door policy so that staff could speak with them at any time... Staff described the leadership as, 'Brilliant. The manager is very supportive' (per 2018).
Activities were varied and included regular outings... bike riding, singing, listening to music, hand massages, sensory bathing (per 2018).
Small team covers shifts together and managed COVID staff shortages, but levels are just adequate with no extra stability.
there was a small staff team who had worked closely together during the COVID-19 pandemic... measures in place to mitigate the risks associated with COVID-19 related staff pressures (2022)
Varied basic activities like outings, music and sensory sessions, but no dedicated coordinator or specialist programmes.
Activities were organised in line with people's preferences... varied and included regular outings in the local community... bike riding, singing... sensory bathing (per 2018)
AI Generated
Last inspected: September 2018
Management Quality
Well-led: Requires improvement
Direct feedback from current and former employees

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