Working at Victoria Road
16 Victoria Road, Birmingham, B27 7YA
Operated by Midway Care Ltd
4 bedsResidential homes
Workplace Score
4.0/10
AI analysis of latest data
Our AI workplace review
PlainSight AI Review
Last updated: 10 February 2026
Score: 4.0/10
Key Finding
"Staff felt confident in the team with solid recruitment, but no registered manager and unsafe medicines handling were major concerns."
Safety & Risk
2/10
✕
Medicines were not always managed safely... We were only somewhat assured by the provider's infection prevention control measure... breaches of regulation 12 and 13.
Staff Culture
6/10
✓
Staff told us they felt confident in the management team and they felt able to raise concerns and share ideas.
Staffing Levels
5/10
!
Staff told us they had undergone recruitment checks prior to starting work... However, there were two staff who started employment in 2015 and we did not see a DBS check from when they were first employed.
Training & Dev
4/10
!
Staff felt they had received an adequate induction and generally the training was good. However, staff had not yet received specific communication training... Some staff were very new and had not yet received a supervision.
Management
2/10
✕
The service did not have a manager registered with the Care Quality Commission at the time of inspection, and provider's systems and processes had not identified all the concerns we found.
Programmes
3/10
✕
People's activities had been limited due to the impact of COVID-19. However, people were still accessing the community and the registered manager was supporting people to review their current activities.
Points to consider
No permanent manager in place during the inspection, with serious oversight and governance failings.
The service did not have a manager registered with the Care Quality Commission at the time of inspection... This was a breach of regulation 17 (Good Governance).
Unsafe medication handling and poor infection control put people at risk.
Medicines were not always managed safely... We were only somewhat assured by the provider's infection prevention control measure to prevent the spread of COVID-19.
Gaps in specialist training for communication needs and DoLS, with new staff missing supervision.
staff had not yet received specific communication training which one person required... Staff were not aware of who had a DoLS authorisation... Some staff were very new and had not yet received a supervision.
AI Generated
CQC Inspection Overview
CQC Inspection
Last inspected: August 2021
Requires improvement
Safe
!
Requires improvement
Effective
!
Requires improvement
Caring
!
Requires improvement
Responsive
!
Requires improvement
Management Quality
Well-led: Requires improvement
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- Care Quality Commission (CQC) Inspection Data
- PlainSight staff reviews