Working at Victoria Park (Coventry)
75-83 Brays Lane, Coventry, CV2 4DS
Operated by HC-One Limited
34 bedsResidential homes
Workplace Score
5.3/10
AI analysis of latest data
Our AI workplace review
PlainSight AI Review
Last updated: 10 February 2026
Score: 5.3/10
Key Finding
"Positive culture with welcoming feedback, engaging activities, and safe care, but weak management systems and staff shortages hold it back."
Safety & Risk
6/10
✓
Staff knew about risks associated with people's care and followed care plans to help ensure people received safe care.
Staff Culture
6/10
✓
Feedback from people, their relatives, and staff, was welcomed to drive forward improvement. People, visitors, and health professionals were positive in their views of the service.
Staffing Levels
5/10
!
Staff felt there were not enough of them to provide care to people how they would like. One told us, "No, we never have enough time to spend with people, we are always rushing to the next."
Training & Dev
5/10
!
Staff completed ongoing training to support them in providing safe and effective care to people.
Management
4/10
!
Governance systems to monitor the quality and safety were not fully effective in identifying areas needing improvement such as those we found.
Programmes
6/10
✓
Per 2019 comprehensive inspection: People had opportunities to take part in a range of activities and were encouraged to maintain interests which were important to them to lead meaningful lives.
Points to consider
Management systems missed problems like medication errors until inspectors found them.
Systems to monitor safe medicine management had not been fully effective. Medicine records showed a cream had not been applied during the morning as prescribed.
Staff feel short staffed and rushed with not enough time per resident.
Staff felt there were not enough of them to provide care to people how they would like. One told us, "No, we never have enough time to spend with people, we are always rushing to the next."
Only standard training with no specialist courses or qualifications mentioned.
Staff were subject to ongoing training to ensure they provided safe care that continued to meet people's needs.
AI Generated
CQC Inspection Overview
CQC Inspection
Last inspected: July 2023
Good
Safe
✓
Good
Effective
✓
Good
Caring
✓
Good
Responsive
✓
Good
Management Quality
Well-led: Requires improvement
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- Care Quality Commission (CQC) Inspection Data
- PlainSight staff reviews