Working at Victoria Mews
487-493 Binley Road, Coventry, CV3 2DP
Operated by HC-One Limited
30 bedsResidential homes
Workplace Score
6.8/10
AI analysis of latest data
Our AI workplace review
PlainSight AI Review
Last updated: 10 February 2026
Score: 6.8/10
Key Finding
"Staff feel supported by approachable managers with good training, but staffing lacks details on agency use and workloads, and activities need more variety."
Safety & Risk
8/10
✓
2020: Assured safe infection prevention, PPE, testing, outbreak management; per 2019: good safeguarding records, safe medicines, lessons from incidents.
Staff Culture
7/10
✓
Per 2019 comprehensive inspection: Staff told us they felt supported by the provider and registered manager... staff felt they would be listened to by the registered manager.
Staffing Levels
6/10
✓
Per 2019 comprehensive inspection: there were a sufficient number of staff at the service to keep people safe... enough staff on shift at all times.
Training & Dev
7/10
✓
Per 2019 comprehensive inspection: Staff received relevant, ongoing training... some staff had completed national vocational qualifications in health and social care... regular supervision.
Management
7/10
✓
Per 2019 comprehensive inspection: People and staff thought highly of the registered manager... approachable... 'open door' policy which meant staff could speak to them whenever they needed.
Programmes
6/10
✓
Per 2019 comprehensive inspection: activities co-ordinator... exercise sessions, sing-a-longs, games, seasonal events, and trips out and about. Multiple types mentioned.
Points to consider
Staff numbers are enough to keep people safe, but no word on agency staff use or if workloads feel manageable.
Per 2019: there were a sufficient number of staff at the service to keep people safe and to monitor the communal areas... enough staff on shift at all times.
Activities coordinator runs regular sing-alongs, games, and trips, but no specialist programmes to make days more varied and fulfilling.
Per 2019: activities co-ordinator (monthly 'Resident of the day')... exercise sessions, sing-a-longs, games, seasonal events, and trips out and about.
AI Generated
CQC Inspection Overview
CQC Inspection
Last inspected: February 2019
Good
Safe
✓
Good
Effective
✓
Good
Caring
✓
Good
Responsive
✓
Good
Management Quality
Well-led: Good
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- Care Quality Commission (CQC) Inspection Data
- PlainSight staff reviews