Working at Victoria Manor

No activities coordinator, so the job involves mostly routine personal care with only basic group activities and few outings.

The activity co-ordinator (referred to as wellbeing co-ordinator) post was vacant at the time of our visit.

Medication records have gaps and wrong codes, like missing cream applications and unclear patch locations.

When we checked medicine records, we found these were not always managed effectively. One person was to have a cream applied twice a day but the records did not show this happened.

Staffing is adequate but agency workers covering shifts lead to inconsistent care and stretched permanent staff.

Sometimes people were supported by agency staff who didn't know their needs well.