Working at Victoria Lodge Care Home
11 Victoria Road, Birmingham, B27 7XZ
Operated by Miss S G Howard
24 bedsResidential homesRehabilitation (illness/injury)
Workplace Score
8.2/10
AI analysis of latest data
Our AI workplace review
PlainSight AI Review
Last updated: 9 February 2026
Score: 8.2/10
Key Finding
"Hands-on leadership, welcoming family culture and innovative activities programme, although staffing meets needs without details on team stability."
Safety & Risk
8/10
✓
Per 2019 comprehensive inspection: 'The provider demonstrated they assessed and learnt from mistakes... accidents analysed... action plans to mitigate future occurrences.' All infection controls assured (2021).
Staff Culture
9/10
✓
Per 2019 comprehensive inspection: Staff described being 'welcome to the family'; feedback: 'You are all always so happy... the way you treat your residents should be an inspiration to all'.
Staffing Levels
7/10
✓
Per 2019 comprehensive inspection: 'We saw there were sufficient numbers of staff to respond to people's needs when required. The provider had processes in place to cover staff absences.'
Training & Dev
8/10
✓
Per 2019 comprehensive inspection: 'Staff told us they had regular supervision meetings with the registered manager to support their development. Staff development plans showed how staff were supported with their training and supervision.' Bespoke pandemic training (2021).
Management
9/10
✓
Per 2019 comprehensive inspection: '[Registered manager] even does the cooking sometimes, there isn't anything the staff do that the management won't do, they're not the type to just sit at a desk, they're hands on as well'.
Programmes
9/10
✓
Per 2019 comprehensive inspection: Activities coordinator runs themed events like 'day at the beach', Mothers' Day teas, 'around the world' week; intergenerational with Beavers and schools; OT dementia workshops; national awards won.
Points to consider
Staff numbers meet needs safely, but no details on team stability or low agency use to make workloads easy.
Per 2019 comprehensive inspection: 'We saw there were sufficient numbers of staff to respond to people's needs when required.'
AI Generated
CQC Inspection Overview
CQC Inspection
Last inspected: March 2020
Outstanding
Safe
✓
Good
Effective
✓
Good
Caring
★
Outstanding
Responsive
★
Outstanding
Management Quality
Well-led: Outstanding
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Chat on WhatsAppSources
- Care Quality Commission (CQC) Inspection Data
- PlainSight staff reviews