Working at Victoria Lodge
41 Bent Street, Brierley Hill, DY5 1RB
Operated by Victoria Lodge (Select) Limited
63 bedsResidential homes
Workplace Score
6.5/10
AI analysis of latest data
Our AI workplace review
PlainSight AI Review
Last updated: 10 February 2026
Score: 6.5/10
Key Finding
"Supportive management fosters a positive culture where staff feel valued and safe, but staffing gets stretched by sickness and training remains standard."
Safety & Risk
7/10
✓
Systems and processes for safeguarding and whistleblowing were in place and understood by staff. People's medicines were safely managed and administered correctly... Incidents and accidents were recorded and analysed for trends.
Staff Culture
7/10
✓
Staff felt able to raise concerns with the registered manager without fear... One staff member said, 'I feel supported by the Manager and Senior Care Staff.' Per 2019: Staff spoke positively about working for the provider. They felt well supported...
Staffing Levels
6/10
✓
The number of care staff on duty during our inspection was sufficient to meet people's needs... One staff member told us, 'Yes there are enough staff but sometimes when sickness makes us short; activity staff will transfer to care to support.'
Training & Dev
6/10
✓
Per 2019 comprehensive inspection: The provider had a system to monitor all staff and had regular and refresher training to keep them up to date with best practice. Training methods included online, face to face and competency assessments.
Management
7/10
✓
The registered manager promoted a positive culture where they supported and empowered the staff team to be able to deliver person-centred care. A staff member told us, 'This home is a really loving and caring home and everyone gets on well here...'
Programmes
6/10
✓
Per 2019 comprehensive inspection: People were supported to take part in activities... exercise activity... singer visited... games, knitting and singing... trips in a minibus... out for a meal, the local pub or theatre.
Points to consider
Staffing is adequate but can get stretched by sickness, with activity staff sometimes covering care shifts.
Yes there are enough staff but sometimes when sickness makes us short; activity staff will transfer to care to support.
Only standard training like mandatory refreshers and inductions, no specialist courses or funded qualifications mentioned.
Per 2019 comprehensive inspection: Staff had regular and refresher training... New staff were well supported and... completing... The Care Certificate.
Activities are regular with games, singing, and outings but no named specialist programmes or innovative approaches.
Per 2019 comprehensive inspection: exercise activity... singer... games, knitting and singing... trips in a minibus... out for a meal, the local pub or theatre.
AI Generated
CQC Inspection Overview
CQC Inspection
Last inspected: July 2022
Good
Safe
✓
Good
Effective
✓
Good
Caring
✓
Good
Responsive
✓
Good
Management Quality
Well-led: Good
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- Care Quality Commission (CQC) Inspection Data
- PlainSight staff reviews