Working at Victoria House
27 Victoria Road, Warrington, WA4 2EN
Operated by WH Investments Limited
30 bedsResidential homes
Workplace Score
6.0/10
AI analysis of latest data
Our AI workplace review
PlainSight AI Review
Last updated: 10 February 2026
Score: 6.0/10
Key Finding
"Staff feel supported by an approachable manager with a positive culture, but gaps in training and occasional agency use need attention."
Safety & Risk
6/10
✓
Risk assessments were in place... however we found these could be improved further... wider analysis of accidents or incidents was not undertaken.
Staff Culture
6/10
✓
Staff told us they felt supported and could raise any issues with the registered manager; overall staff were positive working at the home.
Staffing Levels
6/10
✓
There were sufficient staff... occasionally agency staff... two members of staff had called in sick but the team worked together.
Training & Dev
5/10
!
Staff were trained... However not all staff had received training in all subjects required... occasional gaps in the training records.
Management
7/10
✓
Staff felt the registered manager was supportive and approachable; '(Manager) will listen and try and resolve any issues.'
Programmes
6/10
✓
Activities coordinator... supported people to go out into the community... trips out... Salvation Army... local church... Musicians come in.
Points to consider
Staff training has gaps in some required topics and no specialist courses or funded qualifications mentioned.
not all staff had received training in all subjects required by the provider. There were occasional gaps in the training records.
Staffing is adequate but they use agency workers occasionally when staff call in sick.
usually gaps on the rota were covered by other staff and occasionally agency staff. On the day of the inspection, two members of staff had called in sick.
Accident records are kept but not analysed for patterns or trends.
a wider analysis of accidents or incidents was not undertaken... We recommend the provider implements a system to analyse accidents or incidents.
AI Generated
CQC Inspection Overview
CQC Inspection
Last inspected: March 2019
Good
Safe
✓
Good
Effective
!
Requires improvement
Caring
✓
Good
Responsive
✓
Good
Management Quality
Well-led: Good
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- Care Quality Commission (CQC) Inspection Data
- PlainSight staff reviews