Working at Victoria House (Wallasey)
166 Church Street, Wallasey, CH44 8AL
Operated by Victoria House (Wallasey) Limited
56 bedsResidential homes
Workplace Score
4.6/10
AI analysis of latest data
Our AI workplace review
PlainSight AI Review
Last updated: 10 February 2026
Score: 4.6/10
Key Finding
"Staff feel supported in a relaxed atmosphere with good training, but poor management oversight and recent infection outbreaks need fixing."
Safety & Risk
3/10
✕
'We received intelligence from the local authority about 3 recent infection outbreaks at the home. We were not fully assured learning from the infection outbreaks was completed in a timely manner.' (2024)
Staff Culture
6/10
✓
Per 2019 comprehensive inspection: 'Staff were observed to work well together and told us they felt supported by the manager in their job role. The atmosphere at the home was relaxed and homely.'
Staffing Levels
5/10
!
Per 2019 comprehensive inspection: 'Most of the staff we spoke with told us that there were enough staff on duty to meet people's needs. One staff member told us that the staff team sometimes struggled to get everyone up and dressed in a timely manner in the morning.'
Training & Dev
6/10
✓
IPC training had been completed by staff, the frequency aligned with best practice guidance (2024); per 2019 staff had completed training in range of areas such as safeguarding, first aid, moving and handling with supervision and appraisals.
Management
2/10
✕
Per 2019 comprehensive inspection: 'the manager did not demonstrate that they understood their regulatory and legal requirements with regard to the service. In addition the provider failed to have sufficient oversight of the service's management.'
Programmes
5/10
!
Per 2019 comprehensive inspection: 'There was a range of social activities on offer at the home for people to become involved in and regular trips out.'
Points to consider
Bosses do not keep proper oversight and the manager does not fully understand the rules, so issues are not spotted or fixed well.
Per 2019 comprehensive inspection: 'the provider failed to have sufficient oversight of the service's management' and 'The manager did not demonstrate that they understood their regulatory and legal requirements'
There were 3 recent infection outbreaks and they did not always learn lessons from them quickly, with gaps in records and checks.
Per 2024 assessment: 'We received intelligence from the local authority about 3 recent infection outbreaks at the home' and 'We were not fully assured learning from the infection outbreaks was completed in a timely manner'
Staff numbers are adequate overall but mornings can feel stretched getting people up and dressed.
Per 2019 comprehensive inspection: 'One staff member told us that the staff team sometimes struggled to get everyone up and dressed in a timely manner in the morning'
AI Generated
CQC Inspection Overview
CQC Inspection
Last inspected: May 2024
Requires improvement
Safe
!
Requires improvement
Effective
✓
Good
Caring
!
Requires improvement
Responsive
!
Requires improvement
Management Quality
Well-led: Requires improvement
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Chat on WhatsAppSources
- Care Quality Commission (CQC) Inspection Data
- PlainSight staff reviews