Working at Victoria House
2 Nostell Lane, Wakefield, WF4 2DB
Operated by Care Homes UK Ltd
30 bedsNursing homes
Workplace Score
6.1/10
AI analysis of latest data
Our AI workplace review
PlainSight AI Review
Last updated: 9 February 2026
Score: 6.1/10
Key Finding
"Good leadership and open supportive culture, but gaps in staff training like incomplete Care Certificate hold it back."
Safety & Risk
6/10
✓
Systems and processes were in place to protect people from the risk of abuse and avoidable harm. Risks to people were assessed... However, we found hoist slings were not labelled, with people sharing slings.
Staff Culture
7/10
✓
People, relatives and staff told us leadership was good and there was an open and honest culture in the home. Staff told us they were supported in their roles and they felt listened to and able to raise suggestions.
Staffing Levels
6/10
✓
People were supported by enough staff who were recruited safely. Staff told us there were enough of them to provide safe care and support. One staff said, 'We have got good staffing levels, always enough people.'
Training & Dev
4/10
!
At our previous inspection we recommended the provider introduced staff training in line with the Care Certificate standards: at this inspection this was not embedded into practice. Whilst some areas of the Care Certificate were covered, not all areas had been completed.
Management
7/10
✓
People, relatives and staff told us leadership was good and there was an open and honest culture in the home. The registered manager was approachable and available.
Programmes
6/10
✓
Per 2019 comprehensive inspection: People engaged in one to one and group social and leisure activities. The activity worker was enthusiastic and planned opportunities... Recent sessions included, soft movement exercise, bingo, singing group, film afternoon, music events, quizzes, ukulele band.
Points to consider
Staff training has gaps like not completing the full Care Certificate and missing initial clinical skills courses.
Whilst some areas of the Care Certificate were covered, not all areas had been completed... the provider could not evidence initial training of clinical skills had taken place.
Staffing is adequate with enough people on shift but nothing extra like details on low agency use or great retention.
People were supported by enough staff... Staff told us there were enough of them to provide safe care and support.
AI Generated
CQC Inspection Overview
CQC Inspection
Last inspected: March 2023
Good
Safe
✓
Good
Effective
!
Requires improvement
Caring
✓
Good
Responsive
✓
Good
Management Quality
Well-led: Good
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- Care Quality Commission (CQC) Inspection Data
- PlainSight staff reviews