Working at Victoria House

Appropriate systems were in place and followed, which protected people from the risk of abuse. Staff knew how to keep people safe from harm. People received their medicines safely and as prescribed. There was a robust process in place to monitor incidents, accidents and near misses.

Staffing levels were appropriate to meet people's needs and there were sufficient numbers of skilled and experienced staff deployed to keep people safe. During the inspection, we observed staff were available to people and responsive to their requests for support. There was a relaxed atmosphere in the home and staff had time to chat to people and support them in a calm and unhurried way.

People and staff were positive about the management of the service who were described as approachable and supportive. Any concerns or worries from people, family members or staff were listened to, addressed and used as an opportunity to make improvements to the service.

An activities coordinator was employed covering four days a week. They described how individual and group activities were provided. Special cultural days were celebrated and a range of themed days had been organised.