Last updated: 10 February 2026
"Approachable management, positive culture and engaging activities, but incomplete risk assessments and unreported incidents need improvement."
Risk assessments for some people who had diabetes did not contain sufficient information... inconsistencies in the care plan records as to where information about allergies was recorded... these incidents [staff injuries] were not always reported by staff.
There was a positive culture in the service. Most of the staff we spoke to enjoyed working at the service and found their roles rewarding. One staff member said, 'I love it here. I love the atmosphere...'
There were enough staff to meet people's needs. During periods of short staffing vacant shifts were covered by the existing team including management staff as well as bank and agency workers.
Staff received a range of mandatory and refresher training. Most training was delivered electronically, staff gave mixed feedback about the training they received.
People said the registered manager was approachable and responsive. Staff told us the registered manager was approachable and had an open-door policy.
People enjoyed a programme of activities and a weekly calendar was on display. We saw people enjoy an entertainer... local school children visited to sing Christmas carols. Activities were planned to enable people with a range of communication needs to be involved.
Some risk assessments lack detail on things like diabetes care and allergies, and staff injuries from distressed residents are not always recorded.
Risk assessments for some people who had diabetes did not contain sufficient information... inconsistencies... allergies... these incidents were not always reported by staff
Staff numbers are usually enough but short shifts get covered by bank and agency workers.
During periods of short staffing vacant shifts were covered by the existing team including management staff as well as bank and agency workers.
Training covers the basics and refreshers but is mostly online with staff giving mixed feedback on it.
Most training was delivered electronically, staff gave mixed feedback about the training they received. One staff member said, 'I think we should have more [face to face training], but it is not available.'
AI Generated
Last inspected: January 2023
Management Quality
Well-led: Requires improvement
Direct feedback from current and former employees

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