Working at Victoria House Residential Home
31 Station Road, Alford, LN13 9JB
Operated by Mrs Reepaben Patel
20 bedsResidential homes
Workplace Score
4.6/10
AI analysis of latest data
Our AI workplace review
PlainSight AI Review
Last updated: 9 February 2026
Score: 4.6/10
Key Finding
"Staff get good training and feel supported by an approachable manager, but medicines management issues and stretched staffing with extra hours hold it back."
Safety & Risk
3/10
✕
People's medicines were not always managed safely. There were a number of issues including; the lack of protocols in place for people who received as required medicines and a lack of running totals of some controlled drugs.
Staff Culture
6/10
✓
Staff told us the registered manager was approachable and fair... Staff told us they felt supported but as a small group they, including the registered manager, were working a lot of extra shifts.
Staffing Levels
4/10
!
the duty rota showed staff were working extra hours to cover shifts, and staff were required to take on multiple roles to ensure people were well cared for. Staff told us they could do with more staff.
Training & Dev
6/10
✓
Staff had received appropriate training to guide them in their roles and were supported with supervision and staff meetings.
Management
4/10
!
Quality monitoring processes were not always robust. Some auditing tools used were not fit for purpose, some auditing processes were not in place and actions identified on some auditing processes had not been followed up.
Programmes
3/10
✕
Relatives were encouraged to interact with people and 1 relative had been painting people's nails and chatting to people.
Points to consider
Medication handling has gaps like missing checks, poor storage and no guidance for some drugs.
lack of protocols in place for 'as required medicines'... Skin patches containing medicines... were kept in the medicines trolley. The medicines trolley should have been locked and chained to the wall when not in use. The chain was broken
Staffing is stretched so you have to work extra hours and cover shifts to keep things safe.
staff were working extra hours to cover shifts... 1 member of staff said, 'Feel like I have to cover shifts, so the residents are safe and supported.'
Management checks are weak and miss safety problems like issues with medication.
Quality assurance processes were not always robust. This had resulted in some of the findings above. Some audit findings had not been addressed
AI Generated
CQC Inspection Overview
CQC Inspection
Last inspected: December 2022
Requires improvement
Safe
!
Requires improvement
Effective
✓
Good
Caring
✓
Good
Responsive
✓
Good
Management Quality
Well-led: Requires improvement
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- Care Quality Commission (CQC) Inspection Data
- PlainSight staff reviews