Working at Victoria House

Procedures were in place to record safeguarding concerns, accidents and incidents and take necessary action as required. Staff had received safeguarding training and understood their responsibilities to report unsafe care or abusive practices.

Staff told us they felt supported by the registered provider and registered manager.

The service had sufficient staffing levels in place to provide support people required. People had support to enable them to pursue activities of their choice.

All staff had achieved or were working towards national care qualifications. In addition, staff completed the services mandatory training including health and safety, nutrition and hydration awareness, moving and handling people and safeguarding adults.

Staff told us they were able to contribute to the way the home operated through staff meetings, supervisions and daily handovers. They told us they felt supported by the registered provider and registered manager.