Working at Victoria House
25 Victoria Avenue, Nelson, BB9 5RH
Operated by Delta Care Ltd
15 bedsResidential homes
Workplace Score
4.9/10
AI analysis of latest data
Our AI workplace review
PlainSight AI Review
Last updated: 9 February 2026
Score: 4.9/10
Key Finding
"Strong safety practices and regular training, but some staff feel the manager does not listen to them and activities are too basic."
Safety & Risk
6/10
✓
2020 IPC inspection: We were assured the service was following appropriate infection prevention and control procedures; Per 2018: We observed people receiving their medicines safely... risks were managed appropriately.
Staff Culture
5/10
!
Per 2018 comprehensive inspection: Staff told us they were happy working at the home. However, some staff felt that the registered manager did not always take their concerns seriously.
Staffing Levels
5/10
!
Per 2018 comprehensive inspection: Most people living at the home and their relatives felt there were enough staff on duty to meet people's needs. Sometimes staff ring in sick at short notice and it can be difficult to get cover... we have some bank staff.
Training & Dev
5/10
!
Per 2018 comprehensive inspection: Staff received an appropriate induction and relevant training that was updated regularly. Not all staff had received supervision in line with the provider's supervision policy.
Management
4/10
!
Per 2018 comprehensive inspection: Staff felt the registered manager and provider were approachable. However, not all staff felt that the registered manager was supportive and listened to them.
Programmes
4/10
!
Per 2018 comprehensive inspection: We sometimes have bingo and quizzes, though not a lot... We went to the Blackpool Illuminations... observed a member of staff painting people's nails.
Points to consider
No activities coordinator or special programmes, just basic games, quizzes, outings, and nail painting so the role feels routine.
We sometimes have bingo and quizzes, though not a lot... went to the Blackpool Illuminations... painting people's nails. (per 2018)
Some staff feel the manager does not always listen to them or take concerns seriously.
not all staff felt that the registered manager was supportive and listened to them. (per 2018)
Enough staff usually but bank workers cover sickness shifts and still need more for evenings and nights.
Sometimes staff ring in sick at short notice and it can be difficult to get cover... we have some bank staff who can cover those shifts... recruiting for staff to work during those times. (per 2018)
AI Generated
CQC Inspection Overview
CQC Inspection
Last inspected: December 2018
Good
Safe
✓
Good
Effective
✓
Good
Caring
✓
Good
Responsive
✓
Good
Management Quality
Well-led: Good
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- Care Quality Commission (CQC) Inspection Data
- PlainSight staff reviews