Working at Victoria House
62-64 George Lane, London, E18 1LW
Operated by Achieve Together Limited
6 bedsResidential homes
Workplace Score
7.0/10
AI analysis of latest data
Our AI workplace review
PlainSight AI Review
Last updated: 10 February 2026
Score: 7.0/10
Key Finding
"Hands-on leadership and a positive supportive culture, although unclear staff retention and basic training hold it back."
Safety & Risk
8/10
✓
Systems to safeguard... Risk assessments person-centred... Medicines managed safely, psychotropics reduced by 50%... Accidents recorded, investigated, lessons learnt.
Staff Culture
8/10
✓
Relatives and staff told us there was an open and positive culture... Staff: 'It's a very pleasant place to work. The manager is very understanding. The colleagues are supportive to each other.'
Staffing Levels
6/10
✓
There were enough staff... Staff: 'We are a full (staff) team. It's enough.' Relative: 'Lots of staff around, no rushing.' Robust recruitment checks in place.
Training & Dev
6/10
✓
Staff training including health and safety, medicines, autism awareness... New staff undertook an induction programme... Care Certificate.
Management
8/10
✓
Staff spoke positively: 'We see (registered manager) as part of the team, they are always hands on. They work at weekends... They are helpful and supportive.' Relatives: '(Registered manager) is absolutely brilliant, just so on the ball and all inclusive.'
Programmes
6/10
✓
People went bowling... cafes and shops... parties, restaurants, day trips, holidays... voluntary employment... staff help with artwork... gardening and using public transport.
Points to consider
Staff numbers are enough with no rushing but no info on long-term staff staying or using agency workers.
We are a full (staff) team. It's enough... Lots of staff around, no rushing.
Just standard training like Care Certificate and awareness courses, no specialist qualifications or career development.
Staff training including health and safety, medicines, autism awareness... New staff undertook an induction programme... Care Certificate.
Varied outings and hobbies like bowling and art but no dedicated activities coordinator or special programmes.
people went bowling and to local cafes... attending parties, restaurants, day trips... staff help with (person's) artwork... gardening.
AI Generated
CQC Inspection Overview
CQC Inspection
Last inspected: June 2022
Good
Safe
✓
Good
Effective
✓
Good
Caring
✓
Good
Responsive
✓
Good
Management Quality
Well-led: Good
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- Care Quality Commission (CQC) Inspection Data
- PlainSight staff reviews