Working at Victoria House Care Home
71-73 Victoria Road, Polegate, BN26 6BX
Operated by Supreme Care UK Ltd
26 bedsResidential homes
Workplace Score
6.4/10
AI analysis of latest data
Our AI workplace review
PlainSight AI Review
Last updated: 10 February 2026
Score: 6.4/10
Key Finding
"Staff know safeguarding well and feel supported with good training, but regular agency use and weaker leadership affect continuity and development."
Safety & Risk
8/10
✓
Staff were aware of their responsibilities to safeguard people from abuse... knew of the signs of abuse and how to report safeguarding concerns... confident the management team would address... Risks to people's safety were assessed and reviewed... supported to take positive risks... lessons were learned.
Staff Culture
7/10
✓
Staff said they were well supported in their roles. One staff member said they valued their supervision as it was a chance to discuss their professional development... Staff were confident the management team would address any concerns... I would feel comfortable raising issues.
Staffing Levels
6/10
✓
There were enough staff to meet people's needs. Rota’s confirmed staffing levels were stable, and the skill mix appropriate... registered manager told us they used regular agency staff to ensure continuity of care. This was usually to cover annual leave, one to one and sickness.
Training & Dev
7/10
✓
There was evidence of on-going training completed by staff in a variety of subjects such as food safety, nutrition, infection control and moving and handling. Other training had been sourced... such as care of catheters, Parkinsons disease, learning disability and sepsis. Staff received regular supervisions.
Management
5/10
!
People told us that they could speak to any staff if they had a grumble, felt unhappy or vulnerable. One person said, 'I feel I can tell staff anything, they listen and solve the problem.' Manager described as always here.
Programmes
5/10
!
The activity programme was varied and included quizzes, exercise classes, art and crafts, pet therapy and one to ones for people in their rooms (per 2019 comprehensive inspection).
Points to consider
Leadership is competent and the manager is approachable, but lacks strong evidence of acting on feedback or exceptional staff support to make it great.
The registered manager had made improvements to the governance... however, needed to be further developed, maintained and fully embedded (per 2019 comprehensive inspection)
Staffing levels are stable and enough for unhurried care, but regular agency workers for leave and sickness mean less team continuity.
registered manager told us they used regular agency staff to ensure continuity of care. This was usually to cover annual leave, one to one and sickness
Activities programme has variety like quizzes, crafts and pet therapy, but no dedicated coordinator or innovative approaches to enrich the role.
The activity programme was varied and included quizzes, exercise classes, art and crafts, pet therapy and one to ones (per 2019 comprehensive inspection)
AI Generated
CQC Inspection Overview
CQC Inspection
Last inspected: February 2024
Good
Safe
✓
Good
Effective
✓
Good
Caring
✓
Good
Responsive
✓
Good
Management Quality
Well-led: Requires improvement
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- Care Quality Commission (CQC) Inspection Data
- PlainSight staff reviews