Working at Victoria House

We found a breach of regulation in relation to safe care and treatment and staffing... there was a high level of medication errors within the service.

The current culture of the service required improvement as there was low staff morale. The inconsistent management and communication meant some staff felt there was a divide with management.

Sufficient staff were not deployed. Care was delivered in a task focused manner due to the deployment of staff which meant people did not always receive dignified care.

Agency workers and new staff were not always trained which affected the care provided.

There was no registered manager in post at the time of inspection and there had been multiple changes in management which had led to instability at the service.

The provider had an activities co-ordinator who facilitated activities for people. However, staff told us there was some people who had wanted to go out but were unable to do so because of staffing levels.