Working at Victoria Highgrove

Medication charts not always filled in right, like noting refused meds or applying creams, which could cause mix-ups.

Staff did not always fill in MAR charts to show when medicine was offered but refused, and care staff sometimes used daily record notes to show when prescribed creams were applied rather than... signing the MAR chart. Checks on the current stocks of medicines did not always match documentation.

Staffing levels are fine with no call bell waits, but no word on agency staff use or how many long-serving team members there are.

The provider ensured there were enough staff to support people. They used a dependency checking tool to ascertain the correct staff numbers and ratios... we saw that people did not have to wait for care they needed.

Activities are regular with a coordinator doing bingo, music and outings, but nothing specialist or extra creative to mix up the day.

We have bingo, colouring and we have music. We had a cycling event one Monday and people went cycling!