Working at Victoria Hall
New Road, King's Lynn, PE33 0DF
Operated by Victoria Hall Care Home Ltd
42 bedsResidential homes
Workplace Score
5.8/10
AI analysis of latest data
Our AI workplace review
PlainSight AI Review
Last updated: 10 February 2026
Score: 5.8/10
Key Finding
"Staff feel supported with stable staffing and good training, but lack of engaging activities and medication record gaps need attention."
Safety & Risk
6/10
✓
People received their medicines safely although some omissions were to be addressed within these records.
Staff Culture
7/10
✓
Staff told us they were comfortable in raising any issues or concerns with the registered manager or senior members of staff.
Staffing Levels
6/10
✓
There were enough staff on duty to meet people's needs. The registered manager chose not to use agency staff, in order to provide familiar and consistent support.
Training & Dev
6/10
✓
Staff stated they completed a period of induction training. This included shadowing more experienced staff and completing training relevant to their role.
Management
5/10
!
Staff felt supported and had access to regular supervision. A member of staff said, '(Registered Manager) is approachable. Their door is always open, any suggestions or concerns are acted upon.'
Programmes
3/10
✕
We received mixed responses with regards to the activities on offer at the service. One person said staff, 'Pop in to see me, but there is nothing I enjoy,'
Points to consider
No activities coordinator or regular programme, so the job is mostly routine personal care.
We received mixed responses with regards to the activities on offer at the service. One person said staff, 'Pop in to see me, but there is nothing I enjoy,'
Manager is fixing safety and record issues after concerns were raised, so leadership feels a bit unsettled.
The registered manager was working on making some improvements in the service in regard to safety and records.
Some gaps in medication records mean you have to double-check things more.
We found not all medication administration charts (MARS) were up to date and there were some omissions.
AI Generated
CQC Inspection Overview
CQC Inspection
Last inspected: November 2021
Good
Safe
✓
Good
Effective
✓
Good
Caring
✓
Good
Responsive
✓
Good
Management Quality
Well-led: Requires improvement
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- Care Quality Commission (CQC) Inspection Data
- PlainSight staff reviews