Working at Victoria Grand
22 Mill Road, Worthing, BN11 4LF
Operated by Victoria Care Elite Limited
26 bedsResidential homes
Workplace Score
4.2/10
AI analysis of latest data
Our AI workplace review
PlainSight AI Review
Last updated: 9 February 2026
Score: 4.2/10
Key Finding
"Staff feel supported with good training and activities, but staffing shortages and recurring safety risks like abuse allegations hold it back."
Safety & Risk
2/10
✕
The Commission had received notifications relating to the allegation of sexual abuse... similar allegations kept reoccurring... dirty laundry was placed next to clean laundry. This was in contravention of the provider’s laundry policy.
Staff Culture
6/10
✓
Staff felt supported by the management team... The registered manager explained there was an open-door policy... Staff had spoken to the management about staffing levels... We work as a team and respect each other, everyone is unique.
Staffing Levels
2/10
✕
People told us they did not feel there were sufficient staff on duty. One person told us they spent a lot of time in their bedroom and did not really see the staff. Although the provider used a dependency tool... the tool had not accounted for the additional responsibilities... our observations confirmed this.
Training & Dev
6/10
✓
Staff received appropriate training and supervision to undertake their responsibilities. Staff completed training on infection prevention and control... Medicines audits identified any actions that were needed.
Management
4/10
!
Staff felt supported by the management team and told us they were able to share any concerns during supervision meetings, they were supported to provide feedback. However, governance score 1: issues found at this inspection had not been identified through the provider’s processes.
Programmes
5/10
!
Activities were organised by a dedicated staff member... We observed people engaged well with the activities person, who was positive... Activities planned for the future, with a Valentine’s cream tea and dance.
Points to consider
Not enough staff on shifts, so you are always rushed and residents are left waiting or alone too long.
people and staff felt there were insufficient staff on duty to meet their needs promptly; our observations confirmed this.
Recurring abuse allegations and dirty laundry mixed with clean create ongoing safety risks on the job.
notifications relating to the allegation of sexual abuse... similar allegations kept reoccurring... dirty laundry was placed next to clean laundry.
Management checks miss big problems like staffing shortages and wrong records, so issues drag on.
issues found at this inspection had not been identified through the provider’s processes. Recording within daily notes was not always accurate or contemporaneous.
AI Generated
CQC Inspection Overview
CQC Inspection
Last inspected: May 2025
Requires improvement
Safe
!
Requires improvement
Effective
!
Requires improvement
Caring
!
Requires improvement
Responsive
!
Requires improvement
Management Quality
Well-led: Requires improvement
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- Care Quality Commission (CQC) Inspection Data
- PlainSight staff reviews