Working at Victoria Gardens
328 Tile Hill Lane, Coventry, CV4 9DS
Operated by HC-One Limited
28 bedsResidential homes
Workplace Score
4.8/10
AI analysis of latest data
Our AI workplace review
PlainSight AI Review
Last updated: 10 February 2026
Score: 4.8/10
Key Finding
"Staff get good training and feel supported, but no permanent manager and medication errors hold it back."
Safety & Risk
4/10
!
Per 2019 comprehensive inspection: Medicines were not consistently managed safely... incorrect dose had been administered for several days... MARs showed medicines received, administered and remaining... did not always tally correctly.
Staff Culture
6/10
✓
Per 2019 comprehensive inspection: Staff told us they felt supported by the management team.
Staffing Levels
5/10
!
Per 2019 comprehensive inspection: There were sufficient numbers of staff to meet people's needs.
Training & Dev
6/10
✓
Per 2019 comprehensive inspection: Staff completed ongoing training to develop their knowledge and update their skills. Staff told us their training was up-to-date.
Management
2/10
✕
Per 2019 comprehensive inspection: At the time of our visit there was no registered manager in post.
Programmes
5/10
!
Per 2019 comprehensive inspection: People told us, they were supported to maintain contact with family and friends close to them and had access to some social activities... children from a local nursery visited the home each week.
Points to consider
No permanent manager in post during the inspection, which means leadership oversight might not be fully reliable.
At the time of our visit there was no registered manager in post.
Medication errors happened like wrong doses given for days and stock records not matching up.
Medicines were not consistently managed safely. One person had been prescribed an increased dosage... incorrect dose had been administered for several days... MARs showed medicines received, administered and remaining for three people did not always tally correctly.
Staffing is adequate but nothing special, with no info on low agency use or stable teams.
There were sufficient numbers of staff to meet people's needs.
AI Generated
CQC Inspection Overview
CQC Inspection
Last inspected: February 2020
Good
Safe
!
Requires improvement
Effective
✓
Good
Caring
✓
Good
Responsive
✓
Good
Management Quality
Well-led: Good
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- Care Quality Commission (CQC) Inspection Data
- PlainSight staff reviews