Working at Victoria Court Private Rest Home
127-129 York Road, Southend On Sea, SS1 2DX
Operated by VICTORIA COURT RESIDENTIAL HOME LIMITED
29 bedsResidential homes
Workplace Score
6.6/10
AI analysis of latest data
Our AI workplace review
PlainSight AI Review
Last updated: 9 February 2026
Score: 6.6/10
Key Finding
"Effective leadership driving improvements, robust safety practices, and a positive team culture, although basic activities and standard training are limitations."
Safety & Risk
8/10
✓
Since our last inspection the service had implemented a new electronic risk assessment and care planning system. Improvements had been made in people's individual risk assessments... Any changes to people's risks were documented and updated in care plans immediately. Accidents and incidents were analysed, and lessons learned shared with staff... Regular audits were completed to check medicines were being managed safely.
Staff Culture
7/10
✓
There was a positive culture at the service. Staff morale had improved... One member of staff said, 'The staff are kind we have a lovely team.'
Staffing Levels
6/10
✓
The registered manager told us they were now fully recruited for staff at the service. We saw there were enough staff available to meet people's needs promptly.
Training & Dev
6/10
✓
There were systems in place to monitor staff training and to ensure staff kept their training up to date. Where additional training was identified to benefit the safety of the service this had been sourced, such as fire warden and fire evacuation training.
Management
7/10
✓
The registered manager had been successful in driving improvements at the service. Systems had been put in place to monitor the service and improve outcomes for people.
Programmes
5/10
!
The registered manager told us they had been promoting positive outcomes for people with the increase in activities. They told us they recently had a clothes shop come in for people to try and buy new clothes. They had started exercise classes which were popular... staff give us manicures and paint our nails, and the hairdresser comes in.
Points to consider
The role is mostly routine personal care with basic activities like manicures, exercise classes, and a visiting clothes shop, no dedicated coordinator or specialist programmes.
staff give us manicures and paint our nails... started exercise classes which were popular... recently had a clothes shop come in
Only standard training like safeguarding, medicines, and fire safety, no specialist courses or funded qualifications.
Staff had received training in safeguarding and knew how to raise concerns... Staff had received training in administering medicines... staff had participated in training for fire evacuation.
Staffing is adequate and fully recruited now, but nothing special like long team tenure or no agency use.
they were now fully recruited for staff at the service... there were enough staff available to meet people's needs promptly.
AI Generated
CQC Inspection Overview
CQC Inspection
Last inspected: April 2023
Good
Safe
✓
Good
Effective
✓
Good
Caring
✓
Good
Responsive
✓
Good
Management Quality
Well-led: Good
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- Care Quality Commission (CQC) Inspection Data
- PlainSight staff reviews