Working at Victoria Cottage
37 St Andrews Road, Bedford, MK40 2LW
Operated by Butacare Limited
12 bedsResidential homes
Workplace Score
8.1/10
AI analysis of latest data
Our AI workplace review
PlainSight AI Review
Last updated: 10 February 2026
Score: 8.1/10
Key Finding
"Exceptional leadership and a positive culture with stable, satisfied staff, but infection prevention has minor hygiene and audit gaps."
Safety & Risk
6/10
✓
2022 targeted inspection: Assured on most IPC but 'somewhat assured' on premises hygiene (dusty shower rails, stored mops/buckets, damaged fittings) and audits (missed en-suites/bathrooms); per 2019: good safeguarding, risks, medicines, incidents.
Staff Culture
9/10
✓
Per 2019 comprehensive inspection: 'Positive, open and empowering culture. Staff happy, felt valued and appreciated, brilliant team, good support and communication.'
Staffing Levels
8/10
✓
Per 2019 comprehensive inspection: 'Enough staff... doesn't use agency much. Most staff worked many years... very little staff turnover, staff satisfied in roles.'
Training & Dev
8/10
✓
Per 2019 comprehensive inspection: 'Effective ongoing training... training is absolutely fantastic. Staff doing positive behaviour support training from specialist NHS service, regular supervision.'
Management
9/10
✓
Per 2019 comprehensive inspection: 'People, relatives and staff were exceptionally positive and complimentary about the registered manager... always here, including weekends... exceptional attention to detail.'
Programmes
7/10
✓
Per 2019 comprehensive inspection: 'Wide range of activities: keep fit, music, bingo, snooker, walks, swimming, trampolining, shopping, church, seasonal celebrations, growing vegetables, Pilates classes via community partnerships.'
Points to consider
Infection prevention checks have minor gaps like incomplete cleaning audits and some bathroom hygiene issues that were partly fixed but need better schedules.
We were somewhat assured... risks associated with... disused shower rails contained dust... equipment including mops and buckets stored within one of the wet rooms... IPC audit tool did not include all areas... en-suites, bathroom.
AI Generated
CQC Inspection Overview
CQC Inspection
Last inspected: January 2020
Outstanding
Safe
✓
Good
Effective
✓
Good
Caring
★
Outstanding
Responsive
★
Outstanding
Management Quality
Well-led: Outstanding
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- Care Quality Commission (CQC) Inspection Data
- PlainSight staff reviews