Working at Victoria Chatsworth
63 Dyke Road Avenue, Hove, BN3 6DA
Operated by Victoria Nursing Group Limited
22 bedsNursing homes
Workplace Score
5.7/10
AI analysis of latest data
Our AI workplace review
PlainSight AI Review
Last updated: 10 February 2026
Score: 5.7/10
Key Finding
"Hands-on management and positive staff culture where people feel listened to, but unclear medicines records and agency use are concerns."
Safety & Risk
4/10
!
Per 2019 comprehensive inspection: medicines records unclear or incomplete, risk of missed doses (e.g. pain relief refused not distinguished from not offered), no harm seen; 2020 IPC assured.
Staff Culture
6/10
✓
Per 2019 comprehensive inspection: staff say 'I love working here', positive about new manager and team cohesion, people and relatives feel listened to.
Staffing Levels
5/10
!
Per 2019 comprehensive inspection: enough staff to support people, agency used to cover vacancies, preference for bank/overtime first.
Training & Dev
6/10
✓
Per 2019 comprehensive inspection: thorough induction, training matrix ensures appropriate training completed, online and face-to-face available, staff find helpful.
Management
7/10
✓
Per 2019 comprehensive inspection: new registered manager very hands-on, approachable, supported by strong senior team, staff positive about changes and support.
Programmes
6/10
✓
Per 2019 comprehensive inspection: dedicated activities coordinator plans based on care plans, runs games/newsletter; 2020 report: packs for room activities during COVID.
Points to consider
Medication records sometimes unclear or blank, risking people missing doses like pain relief.
People were at risk of missing medicines because staff did not always fill in charts to show when medicines such as optional pain relief were offered but refused. Staff left boxes empty on the MAR charts to show both medicines refused and medicines not offered
Staffing is adequate but relies on agency workers to cover gaps in shifts.
Where there were staff vacancies, the registered manager arranged for agency staff to cover gaps in the rota.
AI Generated
CQC Inspection Overview
CQC Inspection
Last inspected: November 2019
Good
Safe
!
Requires improvement
Effective
✓
Good
Caring
✓
Good
Responsive
✓
Good
Management Quality
Well-led: Good
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Chat on WhatsAppSources
- Care Quality Commission (CQC) Inspection Data
- PlainSight staff reviews