Working at Vicarage Lodge

An advanced centralised electronic monitoring system was in place. Every aspect of people's care and support and the management of the service were monitored in 'real time.'

Staff spoke passionately about working for the company and at Vicarage Lodge. One staff member told us, 'It's not only their home, it's like our home too, to me it can't get any better.'

There were enough staff to meet people's needs. Each person had a 'circle of support' which involved four core staff who knew them well.

One staff member said, 'The training they provide you with is phenomenal.' The provider employed their own trainers, who delivered training which was tailored to the needs of people.

service leadership was exceptional and distinctive. Leaders and the service culture they created drove and improved high-quality, person-centred care.

Two people had become physically fitter since living at the home... There had also been a significant reduction in one person's seizures which had had a very positive impact on their wellbeing.