Working at Vicarage Court Care Home
Vicarage Gardens, Pontefract, WF7 6NH
Operated by Calsa Care Limited
80 bedsNursing homes
Workplace Score
5.4/10
AI analysis of latest data
Our AI workplace review
PlainSight AI Review
Last updated: 10 February 2026
Score: 5.4/10
Key Finding
"Approachable management and supportive culture with good activities programmes, but staffing shortages at busy times and inconsistent supervisions need improvement."
Safety & Risk
6/10
✓
All staff had undertaken training in infection prevention and control (IPC) and PPE. Policies and audits relating to infection prevention control... were up-to-date. We saw that regular IPC audits had been undertaken.
Staff Culture
6/10
✓
Per 2019 comprehensive inspection: Staff told us they felt supported by their line manager and we saw evidence of some supervisions and yearly appraisals taking place.
Staffing Levels
4/10
!
Per 2019 comprehensive inspection: Comments from people, their relatives and staff about staffing levels were mixed. We saw there were busy times during the day of the inspection when people had to wait to receive support from staff.
Training & Dev
5/10
!
Per 2019 comprehensive inspection: The registered manager kept an electronic record of staff compliance in [mandatory training], which was currently at 90 per cent... not everyone was receiving supervision or appraisal in line with the provider's own policy.
Management
6/10
✓
Per 2019 comprehensive inspection: People, their relatives and staff told us the registered manager and provider were approachable and responsive to any issues raised.
Programmes
6/10
✓
Per 2019 comprehensive inspection: The provider employed an activities coordinator who arranged a programme of activities... These included classes in dancing, ceramics and baking. There was a regular quiz. Some people were involved in gardening.
Points to consider
Not enough staff at busy times like mealtimes, so people have to wait for help and some say they need more staff.
Per 2019 comprehensive inspection: We saw there were busy times during the day of the inspection when people had to wait to receive support from staff. For example, at meal times some people had to wait for support to eat their meal. Comments from people included, 'They could do with more staff'
Only standard training with 90% mandatory up to date and not all staff getting supervisions as required.
Per 2019 comprehensive inspection: [mandatory training compliance]... currently at 90 per cent... However, not everyone was receiving supervision or appraisal in line with the provider's own policy.
AI Generated
CQC Inspection Overview
CQC Inspection
Last inspected: September 2019
Good
Safe
!
Requires improvement
Effective
✓
Good
Caring
✓
Good
Responsive
✓
Good
Management Quality
Well-led: Good
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- Care Quality Commission (CQC) Inspection Data
- PlainSight staff reviews