Last updated: 10 February 2026
"Staff get good training and feel supported in a close-knit team, but vacancies sometimes reduce staffing and stretch the service."
Staff understood how to protect people from harm... Medicines were managed and administered to people as prescribed... Regular audits were undertaken.
Staff told us they felt they received good support from the management staff and, as the team was very small, they communicated effectively with each other.
There were sufficient staff available to meet people's needs. We did note that staff had been reduced on some days due to vacancies in the service.
Staff continued to receive training to develop their skills and understanding. There is a lot of training available, we have had the diabetic nurse come in and deliver training, and we had dementia training.
Staff felt supported by the registered manager. Quality assurance systems were in place to monitor the quality of service being delivered.
People continued to be supported to take part in activities they chose... attended a local community centre, volunteered two days a week in local shops, gardening voluntary group. Three people attended Church every Sunday.
Staffing sometimes drops to one person on shift due to vacancies, so you might feel stretched and less able to respond spontaneously to residents.
staff had been reduced on some days due to vacancies in the service. Staff told us they were meeting people's needs but felt they could deliver a more responsive service with additional staffing.
AI Generated
Last inspected: August 2018
Direct feedback from current and former employees

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