Working at Vesey Road
61 Vesey Road, Sutton Coldfield, B73 5NR
Operated by Lisieux Trust Limited
8 bedsResidential homes
Workplace Score
5.7/10
AI analysis of latest data
Our AI workplace review
PlainSight AI Review
Last updated: 10 February 2026
Score: 5.7/10
Key Finding
"Staff feel supported and valued by management with good training and consistent staffing, but managers do not review accidents for patterns and activities are basic."
Safety & Risk
4/10
!
The provider did not have a system to learn lessons from previous experiences... incidents and accidents were not reviewed for any trends... records were not kept of these discussions.
Staff Culture
6/10
✓
All staff we spoke to told us the provider and the registered manager were supportive. 'This company really cares about staff and takes an interest in what we have to say.'
Staffing Levels
6/10
✓
Staff had enough time to provide people with the care and support they needed. Managers made sure people received care and support from the same staff where possible to maintain consistency.
Training & Dev
6/10
✓
Staff received competency reviews on a regular basis and all training was complete and detailed. Staff were supported with their learning and development needs.
Management
6/10
✓
Staff told us they felt supported and valued by the management team. '[name of registered manager] is amazing. [they] always give me support when I need it.'
Programmes
5/10
!
People had opportunities to pursue different activities including leisure activities, going to places of interest and the day centre. People were supported to do everyday tasks.
Points to consider
Managers do not review accident records for patterns or keep written notes on safety lessons shared with staff.
incidents and accidents were not reviewed for any trends to prevent similar incidents occurring. The registered manager told us that they reviewed all incidents and accidents and verbally updated staff to ensure changes were implemented, but records were not kept of these discussions.
No activities coordinator or specialist programmes, just basic outings, day centre trips and household tasks.
These included leisure activities, going to places of interest and the day centre. People were supported to learn skills and be independent. For example, we saw people supported with household tasks.
AI Generated
CQC Inspection Overview
CQC Inspection
Last inspected: July 2025
Good
Safe
✓
Good
Effective
✓
Good
Caring
✓
Good
Responsive
✓
Good
Management Quality
Well-led: Good
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- Care Quality Commission (CQC) Inspection Data
- PlainSight staff reviews